Día e, Instituto Cervantes.
From Tokyo to Brasilia: the campaign in the public relations industry that won the most awards in 2009-2010
More than 450 million people speak Spanish. Why don’t we turn one day a year into a worldwide celebration of the language that brings us all together? More than 60 cities and 42 countries join the Instituto Cervantes in commemorating the grandeur of the Spanish language.
“From Tokyo to Brasilia” is mainly that: a celebration of the Spanish language. So what did it consist of? It was a combined action based on the social media, events and the media designed and envisioned by Best Relations and its partner Off Limits.
The core of the campaign was the microsite www.eldiae.es. To boost participation, profiles were created and fed through six different social platforms (Facebook, Twitter, YouTube, Vimeo, MetaCafe and TuTv).
Users were able to upload their own videos and argue why a given Spanish word was their favourite. They were also invited to comment on the suggestions by the other members of the community. Likewise, our Spanish board game was developed to reinforce the offline part, although this product also had an online version, which helped to spur on the community created around the Spanish Day microsite.
Later, on the 19th of June, an event was held in each of the more than 60 Instituto Cervantes centres around the world. The star in each event was “La Lluvia de Palabras” (Rain of Words): each centre was equipped with at least one canon that shot out thousands of tiny pieces of paper containing all the words voted on and created by the users of the website www.eldiae.es.
The results: more than three million votes on the favourite word and 1,070 appearances in the media, specifically 65 appearances on Spanish TV stations, 11 appearances on international TV stations, 65 appearances on nationwide radio stations and 11 appearances on international radio stations. The advertising value of the action: 2.1 million euros.
The project won four prizes as “Best Campaign of the Year”, two of them international.
Social rivers to return a natural setting to its original splendour
The programme ‘Ríos Vivos’ (Living Rivers), conducted by the environmental department of Obra Social Caja Madrid posed Best Relations with the challenge of mixing two apparently contrasting worlds in a single place: the banks of the Henares River, with its traditional biodiversity, whose recovery and conservation were the programme’s point of departure, needed to fuse with the freshness and innovation of the world of the social media.
Could these two platforms be merged in order to launch a single message expressing people’s ecological concern?
The campaign reached an ROI of 3,800%.
Coming to Spain… and winning
Paypal, the largest online payment platform in the world, was officially unveiled in Spain through an invitation to the media.
The launch campaign was developed helping this brand, which was virtually unknown in Spain in 2006, to achieve record visibility in record time. The press releases, which were written with a careful focus, along with personalised interviews and monitoring of published information enabled Paypal to get an ROI of 2,000%.
Finding a niche as trend-setters in 2.0 health and wellbeing
Ever since ESTEVE approached Best Relations back in 2008 with the goal of improving the visibility of its auditory hygiene product Audimer, we have worked with them on multiple activities with a success rate that has helped the Best Relations earn the laboratory’s trust to manage new accounts, such as the Nutridiver range of neutraceuticals and the Soluciones De Mujer portal. We have utilised all the facets of conventional communication, like press releases, media relations, creative testing and events for television, and we have also developed the company’s web strategies on the social media from scratch by positioning the brands as opinion leaders in 2.0 health and wellbeing.
Los juguetes Estrella
Toys, events, bazaars, television, press trips. Best Relations for 5 years has been making the launch of the "Juguetes Estrella o los 40 juguetes más novedosos de cada Navidad" that the Magi and Santa Claus distributed in the most magical night of the year. Year after year we have sought a concept to combine the products and provide information to the media. The story of The Little Prince, The Circus, Fairytale Castle, spacecraft or a toy store, are some of the proposals that have served
Xbox and the "gamers"
The launch of Xbox, the first Microsoft video console in Spain, entailed opening up a nonexistent space in the world of videogames and generating visibility for the platform and software among “gamers”. The spectacular results enabled the brand to gain a foothold in totally new segments, like women. The strategy included organising events, media relations, press trips (Seville, France, Japan), the development of promotional items, TV events, management of communities of “gamers”, etc.
"Lastminute.com is looking for the most horrible souvenir"
That was the slogan of the communication action launched by Best Relations to promote the online travel agency with back to school and late summer, when the season drops in the tourism sector. To do this, the core of the campaign focused on a blog, www.elsouvenirmashorroroso.com, where citizens were encouraged to upload, send and participate with photos and videos of the most horrible souvenirs they had come upon that summer. Anything went: from the most useless, most ridiculous or oldest gift to the most clichéd souvenir. Humour was partly responsible for its success.
Thanks to the television results and the 63 clips in the press, the ROI of3,397.4% was extremely positive, especially bearing in mind the low cost of launching the platform on the social media. The secret, after all, lies in what always works: a good, simple and effective idea.
Move a finger for human rights: The Protestors
Within the third sector, Best Relations was fortunate enough to work with Amnesty International on one of its first campaigns in the social media with an original, novel campaign based on launching digital articles. Through the NGO’s online shop on Facebook and other 2.0 platforms like www.twitter.com/amnistiaespana, “Los Protestones” (The Protestors) was launched, cut-out dolls with a message, along with “The Human Rights Screensavers”, a compilation of video art clips on the Universal Declaration of Human Rights.
With just €1 (a micro-donation) and a simple click of the mouse, users could download them from the microsite, print them, cut them out and turn their computers or desks into a symbol of protest.
Los netbooks una categoría inexistente
Ante el nacimiento de una nueva categoría de producto, como los netbooks, el trabajo no era tan solo la difusión de información del producto Asus y sus prestaciones si no que también era obligado contar los beneficios que para el usuario representaban un nuevo tipo de hardware/dispositivo tecnológico. Moverse rápido para adelantarse a la competencia era uno de los objetivos. Para ello se organizó en 2 semanas un evento para TV que dió una rápida y eficaz difusión del mensaje.
El nuevo eeePc debía mostrar que era un producto perfecto para todas las edades, y públicos para ello se diseñó un evento intergeneracional en el que se usó el testimonio de 3 mujeres de una misma familia ( hija, su madre y su abuela), tres generaciones unidas por la tecnología, que se apuntaban a mostrar la facilidad de uso del producto. En la suite de un hotel de lujo, simulamos un entorno familiar futurista, donde cada testimonio contaba a los medios de comunicación cómo usaba su eeePC. La cobertura del evento fue excelente y posicionamos este producto y el genérico en prime time de las televisiones nacionales y regionales del país.
The communication game and the passion for videogames
Events, media relations, bazaars, press conferences, product testing, creative mailings to journalists and more: over the years Best Relations has developed a comprehensive, rich set of experiential communication actions for one of the major players in videogames, THQ. The ROI on each videogame launch has always been successful. The leading television channels and offline and online press (both specialised and general) have had some kind of THQ + Best Relations experience.
Success stories of events with THQ:
Technology in prime time
Even though the job performed for Medion over time has dealt with different fronts, the following examples refer to specific actions performed for this client. The challenge with Medion was to boost its presence in the media, and specifically to land appearances on national TV with unpaid GRPs. Therefore, we focused on the conceptualisation of storytellings for TV news programmes, such as:
Playing with Diset
In the past five years, Best Relations has developed buzz events for the toy-making company Diset to call the attention of the TV stations. They feature two Christmas stories:
The ugliest souvenir
The period spanned September and October, when the media stops talking about the tourist industry. For this reason, Best Relations launched the initiative “The most horrible souvenir in the world” with the goal of giving lastminute.com clients the chance to appear on television even off season.
The heart of the campaign focused on the blog www.elsouvenirmashorroroso.com, where Internet users could upload photos and videos of the souvenirs they had received from friends and family members at the end of summer. Obviously, this was a fresh initiative based on humour that the media immediately latched onto.
Thanks to the television results, the 63 press clippings and thousands of impacts on the Internet (still available one year after the action), the ROI was over 5,000%. This is a good example of how, with a simple action carried out through the social media, you can generate a great deal of visibility on television and in the traditional media at an extremely low cost.
Financial communication for Christie + Co
We worked for the real estate consultant Christie + Co for more than three years. This company specialises in advising hotel groups during the lengthy process of buying real estate and later managing it.
We designed a complete media relations campaign for them which included relations with the financial and business media, specialised press and the real estate and tourism sections in nationwide and regional newspapers. We also created their graphic identity and applied it by splitting it into different media. Furthermore, we wrote and designed a bimonthly newsletter for their clients that included the company’s new developments and news.
Mindtraining: Get ready for happiness
Dovetailing with the boom in videogames designed to stimulate the mind and to reinforce memory and social intelligence, Mind Training was created by the company FX Interactive. The challenge consisted of unveiling the new videogame through a press conference for television channels. To do this, we chose a different kind of storytelling, the “anti-stress videogame”, linking the game up with science and psychology.
The set was designed around this motif, and two contexts were chosen: a scientific and a social one. First, the media were invited to the Universidad Complutense de Madrid to hear the testimonies of a psychologist (head of the Psychology Department who supplied the scientific endorsement). A PhD from Canada’s McGill University who had participated in the design of the videogame acted as the spokesman. Furthermore, the television stations were given a reel with images and real, anonymous testimonials by families and professionals who had used the videogame.
The event maximised the initial investment with an ad value of €204,178.55. Television and radio leaders like Antenna3 TV and La Sexta, regional stations like Telemadrid and TVG, and radio stations like Punto Radio and RNE attended. In addition to the offline media repercussion (El País, La Vanguardia, back cover of Cinco Dïas, MarcaPlayer, etc.), the digital media also covered the event.
Corporate Social Irresponsibility
The Bip Bip Foundation worked with Best Relations for several years to convey a clear message: we must close the digital divide in order to avoid the risk of social exclusion generated by a lack of knowledge of technological tools. Within this context, we conducted multiple actions, including the “Corporate Social Irresponsibility” initiative:
Companies are required to pay a fee for throwing out their old technological equipment, but they try to avoid it. During the largest technology fair in Spain, SIMO network, the Fundación Bip Bip sponsored an art installation in which a large pile of technological debris, computer screens and mice occupied the entire stand.
The goal of the campaign was to protest against the vast amount of technological waste that is generated by companies each year, around 42,000 tonnes, and their lack of commitment to recycling and paying the fee for throwing out the old computer supplies, given that on average companies only recycle one out of every 12 computers they throw out.
The job involved conceptualising a powerful storytelling under the concept of “Corporate Social Irresponsibility” and inviting television channels and reporters.
Using this campaign, we managed to convey a message of awareness to Spanish companies through the media, which based the news item on the heavy visual impact generated by the pile of technological debris which highlighted the amount of technological waste generated by companies and called attention to the importance of recycling. The news item was picked up by many television channels and also featured in a large number of print media.
Press conference with 25 international journalists
Standing out at professional trade fairs at the cutting edge of an entire sector was a difficult but not impossible job. For Samsung to share its new products at the international 3GSM fair in Barcelona, an international luncheon-press conference was designed, which was attended by 250 telecom journalists from 63 different countries.
Preparations on the logistics and contents of the event began three months in advance, which enabled the participants to receive exceptional treatment from Samsung on par with the quality of the city of Barcelona.
The return of a classic: back Cinexin
Cinexin, el proyector de películas más famoso de todos los tiempos, ha vuelto.Cinexin, the most famous movie projector of all time, has returned. This toy, which a study of the Spanish Association of Manufacturers Juguetues (AEFJ) is among the most memorable of the twentieth century is not just a toy, was the beginning of the era of home entertainment projection and marked the infancy of thousands of children who grew up in the 70 and 80.
Giro decided to relaunch the Best Relations Cinexin and planned a premiere in style to celebrate. Organized the first retrospective exhibition Cinexin, telling her story from the 70 - when their projections were in black and white - through the 80's Disney fantasy, until the renewed Cinexin 2010. But we were not alone: we have the support of fans and collectors of Cinexin to make this possible, results
Beyond Cinexin
But many other toys Giro launched in 2010 and there was Best Relations to organize everything. During this year we launched the first egg technology that plays hide and seek (Cuckoo Where am I?), Revamped models nanocópteros range of RC planes and Air Raiders, Aquapinta board to draw and not get dirty, Ferrari democratize radio models at collector's edition, we got to Beijing and dress ups and downs with toys Red Line Four.
To prepare for the arrival of summer vacations for children organized a presentation event of the toys of summer to highlight the importance of playing outdoors with other children, as did long ago. In this event with us Espejo Público, Buenos Días Madrid and news channel Antena 3 and 9, in addition to articles published in various online and offline media.
At the end of the season came time to do math, and calculate the average. Every month we get to about 20 million people, generating an ad value of over € 200,000 a month and throwing an ROI of 2,933%.
